Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly and safely. Below are the terms and conditions that constitute our Shipping Policy for orders within the United Kingdom.

1. Processing Time

  • Order Processing: All orders are processed within 1 to 2 business days (Monday to Friday, excluding bank holidays).

  • Same-Day Dispatch: Orders placed before 12:00 PM GMT will be processed and handed over to our courier partner on the same business day.

  • Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

We offer fast and reliable shipping options across the UK. Shipping costs will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery 2 to 4 business days £2.99 (FREE on orders over £40)
Express Delivery 1 to 2 business days £4.99

3. Shipment Confirmation & Tracking

  • Once your order has been dispatched, you will receive a Shipment Confirmation email containing your unique tracking number.

  • You can use this tracking number to follow your package's journey in real-time. Please allow up to 24 hours for the tracking link to activate.

4. Delivery Exclusions & Address Changes

  • PO Boxes: We do not currently ship to PO Boxes. Please provide a physical residential or business address.

  • Address Corrections: Please double-check your shipping address at checkout. If you need to make changes, contact us immediately at [Your Support Email]. Once an order has been dispatched, we are unable to change the delivery address.

5. Damaged, Lost, or Missing Packages

  • Damaged Items: If your order arrives damaged, please take clear photos of the packaging and the product and contact our support team within 48 hours of delivery.

  • Lost Packages: If your tracking information shows "Delivered" but you haven't received your package, please check with your neighbors or your local delivery office before reaching out to us at [FAISALALI0015@GMAIL.COM].

6. Returns & Exchanges

For details on how to return your item or request a refund, please refer to our [Refund Policy Link].

Contact Us

If you have any questions about the delivery of your order, please reach out to our customer service team:

  • Email: [FAISALALI0015@GMAIL.COM]

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT